The AFI GROUP, a specialist in powered access equipment, has announced it is boosting the productivity of its nationwide team of engineers and drivers with workforce management technology from BigChange. The cloud-based, 5-in-1 solution enables AFI to build custom workflows underpinned by job-specific documentation, contributing to a reduction in engineer call-outs. Improved planning and visibility have already boosted driver productivity by 30% and AFI says it is looking forward to further benefits as it introduces BigChange to other parts of its business.
“Working at height is a professional skill and as such it requires professional equipment, expertise and knowledge and BigChange supports that,” commented Chris Jowett, group IT director. “With BigChange, we build our own workflows which means we only ask relevant questions and perform applicable tests.”
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