Plant & Works Engineering
Aftercare department strengthened
Published:  03 September, 2019

FULTON has announced it has strengthened its aftercare/service department with the appointment of two senior service engineers, a service controller and a service engineering apprentice.

Fulton’s Jeff Byrne says: “These appointments are key to a department and team that is growing not just from an increase in sales of our VSRT and electric boilers, but also attracting new customers, many of which are operating steam boilers from other manufacturers.”

Phil Rich and Phil Copeland are appointed as senior service engineers, with Phil Rich taking responsibility for the northern-area service team and Phil Copeland the southern-area team. Each senior engineer oversees a team of four Fulton engineers and, as required, additional subcontractors.

Marta Alvarez Gonzalez joins as service controller with responsibility for overseeing area service engineers, office-based aftercare/service coordinators and sub-contractors.

Commenting, Marta says: “My role is a dynamic one as I’m involved in multiple stages and processes, from initial quotations through to completed installations, invoicing, aftersales and aftercare. I also have responsibility for scheduling boiler servicing and ensuring that our service engineers are responding to service contracts and call-outs in a fully coordinated manner.”

To further strengthen its aftercare department, Fulton has appointed Hayden Openshaw, a service engineering apprentice that joins the northern-area service team and is studying a Level 3 apprenticeship as a Maintenance & Operations Engineering Technician at Manchester’s Trafford College.

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